{"id":18456,"date":"2019-02-07T17:54:44","date_gmt":"2019-02-07T16:54:44","guid":{"rendered":"http:\/\/www.softline.it\/?page_id=18456"},"modified":"2019-04-03T11:58:05","modified_gmt":"2019-04-03T09:58:05","slug":"agora-360-degree-customer-care","status":"publish","type":"page","link":"https:\/\/www.softline.it\/en\/software\/agora-360-degree-customer-care\/","title":{"rendered":"Agor\u00e0. 360 degree Customer Care"},"content":{"rendered":"[spb_row element_name=”Row” wrap_type=”standard-width” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-xs_hidden-sm” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”no” custom_css_percentage=”no” padding_vertical=”8″ padding_horizontal=”17″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;padding-top: 8px;padding-left: 80px;padding-right: 80px;padding-bottom: 8px;” border_size=”0″ border_styling_global=”default” width=”1\/1″ el_position=”first last”]\n

\"\"<\/span><\/strong><\/h2>\n

360 degree Customer Care<\/span><\/strong><\/h3>\n

It is the software for the management of reports and complaints, requests for intervention or booking services and all activities connected with a company’s customer service.<\/span><\/p>\n

<\/div>\n

<\/span>Technical sheet<\/span><\/a>\n[\/spb_text_block] [\/spb_row] [spb_blank_spacer height=”30px” responsive_vis=”hidden-xs_hidden-sm” width=”1\/1″ el_position=”first last”] [spb_row element_name=”Row” wrap_type=”standard-width” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-lg_hidden-md” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”no” custom_css_percentage=”no” padding_vertical=”8″ padding_horizontal=”17″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;padding-top: 8px;padding-left: 10px;padding-right: 10px;padding-bottom: 8px;” border_size=”0″ border_styling_global=”default” width=”1\/1″ el_position=”first last”]\n

\"\"<\/span><\/strong><\/h2>\n

360 degree Customer Care<\/span><\/strong><\/h3>\n

It is the software for the management of reports and complaints, requests for intervention or booking services and all activities connected with a company’s customer service.<\/span><\/p>\n

<\/div>\n

<\/span>Technical sheet<\/span><\/a>\n

\u00a0<\/span><\/strong><\/h2>\n[\/spb_text_block] [\/spb_row] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-xs_hidden-sm” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”no” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”17619″ image_size=”full” fixed_height=”1000″ content_pos=”center” content_textalign=”right” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/2″ el_position=”first”][\/spb_image_banner] [spb_column col_animation=”none” col_animation_delay=”0″ col_bg_image=”16142″ col_bg_type=”cover” col_parallax_image_movement=”fixed” col_parallax_image_speed=”0.5″ col_padding=”0″ col_vertical_offset=”0″ col_horizontal_offset=”0″ col_custom_zindex=”0″ col_sm=”6″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”400″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/2″ el_position=”last”] [spb_image_banner image=”16900″ image_size=”full” fixed_height=”650″ content_pos=”left” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

CRM<\/strong><\/span><\/h2>\n

It is designed with a view to CRM (Customer Relationship Management), which is aimed at communicating and integrating different business processes that make up the flow of information to and from the user.
\n<\/span><\/strong><\/h4>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″ el_position=”first”]\n

<\/i><\/p>\n

Notifications<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″]\n

<\/i><\/p>\n

Complaints<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″ el_position=”last”]\n

<\/i><\/p>\n

Requests<\/span><\/h3>\n[\/spb_image_banner] [\/spb_column] [\/spb_row] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-lg_hidden-md_hidden-xs” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”17619″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”][\/spb_image_banner] [spb_image_banner image=”16754″ image_size=”full” fixed_height=”300″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

CRM<\/strong><\/span><\/h3>\n

It is designed with a view to CRM (Customer Relationship Management), which is aimed at communicating and integrating different business processes that make up the flow of information to and from the user.<\/span><\/p>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″ el_position=”first”]\n

<\/i><\/p>\n

Requests<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″]\n

<\/i><\/p>\n

Complaints<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/3″ el_position=”last”]\n

<\/i><\/p>\n

Notifications<\/span><\/h3>\n[\/spb_image_banner] [\/spb_row] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-lg_hidden-md_hidden-sm” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”17619″ image_size=”full” fixed_height=”350″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”][\/spb_image_banner] [spb_image_banner image=”16754″ image_size=”full” fixed_height=”300″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

CRM<\/strong><\/span><\/h3>\n

It is designed with a view to CRM (Customer Relationship Management), which is aimed at communicating and integrating different business processes that make up the flow of information to and from the user.<\/span><\/p>\n[\/spb_image_banner] [spb_image_banner image=”16459″ image_size=”full” fixed_height=”250″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

<\/i><\/p>\n

Notifications<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16550″ image_size=”full” fixed_height=”250″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

<\/i><\/p>\n

Complaints<\/span><\/h3>\n[\/spb_image_banner] [spb_image_banner image=”16459″ image_size=”full” fixed_height=”250″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

<\/i><\/p>\n

Requests<\/span><\/h3>\n[\/spb_image_banner] [\/spb_row] [spb_blank_spacer height=”30px” responsive_vis=”hidden-xs_hidden-sm” width=”1\/1″ el_position=”first last”] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-xs_hidden-sm” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”no” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”1100″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/2″ el_position=”first”]\n

Agor\u00e0 software
\nruns:<\/strong><\/span><\/p>\n

<\/i> Corporate data bank databases (structured by operational hierarchies), Users \/ Customers databases, shared with the Tariff management system.<\/span><\/p>\n

<\/i> Scheduling types of services for the management of interventions on the territory, Municipality by Municipality, area by zone.<\/span><\/p>\n

<\/i> The tracking of all incoming or outgoing communication to the customer or within the company.<\/span><\/p>\n

<\/i> The complete history of communications, reports, interventions and the management process of assignments based on the schedules.<\/span><\/p>\n

<\/i> Paid services, even by subscription, which may be connected to the waste tariff payments.<\/span><\/p>\n

<\/i> Reporting by programming.<\/span><\/p>\n

<\/i> Service analysis reporting; sending planning on mobile devices (smartphone \/ tablet).<\/span><\/p>\n[\/spb_image_banner] [spb_image_banner image=”17454″ image_size=”full” fixed_height=”1100″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/2″ el_position=”last”][\/spb_image_banner] [\/spb_row] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-lg_hidden-md_hidden-xs” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”17454″ image_size=”full” fixed_height=”600″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”][\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”800″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

Agor\u00e0 software
\nruns:<\/strong><\/span><\/p>\n

<\/i> Corporate data bank databases (structured by operational hierarchies), Users \/ Customers databases, shared with the Tariff management system.<\/span><\/p>\n

<\/i> Scheduling types of services for the management of interventions on the territory, Municipality by Municipality, area by zone.<\/span><\/p>\n

<\/i> The tracking of all incoming or outgoing communication to the customer or within the company.<\/span><\/p>\n

<\/i> The complete history of communications, reports, interventions and the management process of assignments based on the schedules.<\/span><\/p>\n

<\/i> Paid services, even by subscription, which may be connected to the waste tariff payments.<\/span><\/p>\n

<\/i> Reporting by programming.<\/span><\/p>\n

<\/i> Service analysis reporting; sending planning on mobile devices (smartphone \/ tablet).<\/span><\/p>\n[\/spb_image_banner] [spb_blank_spacer height=”30px” width=”1\/1″ el_position=”first last”] [\/spb_row] [spb_row element_name=”Row” wrap_type=”full-width-stretch” row_bg_type=”color” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_responsive_vis=”hidden-lg_hidden-md_hidden-sm” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”yes” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_image_banner image=”17454″ image_size=”full” fixed_height=”450″ content_pos=”center” content_textalign=”center” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”][\/spb_image_banner] [spb_image_banner image=”16142″ image_size=”full” fixed_height=”1000″ content_pos=”center” content_textalign=”left” animation=”none” animation_delay=”200″ link_target=”_self” width=”1\/1″ el_position=”first last”]\n

Agor\u00e0 software
\nruns:<\/strong><\/span><\/h1>\n

<\/i> Corporate data bank databases (structured by operational hierarchies), Users \/ Customers databases, shared with the Tariff management system.<\/span><\/p>\n

<\/i> Scheduling types of services for the management of interventions on the territory, Municipality by Municipality, area by zone.<\/span><\/p>\n

<\/i> The tracking of all incoming or outgoing communication to the customer or within the company.<\/span><\/p>\n

<\/i> The complete history of communications, reports, interventions and the management process of assignments based on the schedules.<\/span><\/p>\n

<\/i> Paid services, even by subscription, which may be connected to the waste tariff payments.<\/span><\/p>\n

<\/i> Reporting by programming.<\/span><\/p>\n

<\/i> Service analysis reporting; sending planning on mobile devices (smartphone \/ tablet).<\/span><\/p>\n[\/spb_image_banner] [\/spb_row] [spb_blank_spacer height=”30px” responsive_vis=”hidden-xs_hidden-sm” width=”1\/1″ el_position=”first last”] [spb_row element_name=”Row” wrap_type=”full-width-contained” row_bg_type=”color” row_bg_color=”#ffffff” color_row_height=”content-height” bg_type=”cover” parallax_image_height=”content-height” parallax_image_movement=”fixed” parallax_image_speed=”standard” bg_video_loop=”yes” parallax_video_height=”window-height” row_top_style=”none” row_bottom_style=”none” parallax_video_overlay=”none” row_overlay_opacity=”0″ remove_element_spacing=”no” row_col_spacing=”0″ row_col_pos=”default” row_col_equal_heights=”no” row_expanding=”no” row_animation=”none” row_animation_delay=”0″ minimize_row=”no” simplified_controls=”yes” custom_css_percentage=”no” custom_css=”margin-top: 0px;margin-bottom: 0px;” border_styling_global=”default” width=”1\/1″ el_position=”first last”] [spb_blank_spacer height=”60px” responsive_vis=”hidden-xs_hidden-sm” width=”1\/1″ el_position=”first last”] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1\/2″ el_position=”first”]\n

Do you want more information about Agor\u00e0?<\/strong><\/span><\/h1>\n

Fill our form, you will be contacted without obligation by one of our managers.<\/span><\/h3>\n[\/spb_text_block] [spb_text_block animation=”none” animation_delay=”0″ simplified_controls=”yes” custom_css_percentage=”no” padding_vertical=”0″ padding_horizontal=”0″ margin_vertical=”0″ custom_css=”margin-top: 0px;margin-bottom: 0px;” border_size=”0″ border_styling_global=”default” width=”1\/2″ el_position=”last”]\n\n
\n

<\/p>

    <\/ul><\/div>\n
    \n
    \n<\/fieldset>\n
    Tutti i campi sono obbligatori\n<\/h5>\n

    Informazioni personali<\/strong>\n<\/h3>\n

    <\/span>\n<\/p>\n

    <\/span>\n<\/p>\n

    <\/span>\n<\/p>\n

    Informazioni aziendali<\/strong>\n<\/h3>\n

    <\/span>\n<\/p>\n

    <\/span>\n<\/p>\n